Voice AI Infrastructure & Platforms

The rise of Voice AI depends not only on powerful models but also on robust infrastructure and platforms that support them. In 2025, there are over 8.4 billion digital voice-assistants in active use globally, and almost half of companies now deploy voice AI tools to automate customer interactions and internal workflows. Modern voice systems require low-latency processing, scalable APIs, and seamless integration with existing tools such as CRMs and contact centers. Platforms are evolving to provide real-time transcription, multilingual capabilities, and emotion-aware responses, all delivered through cloud or edge deployment. In business sectors, Banking, Financial Services & Insuranceleads, followed by healthcare and retail. Beyond functionality, governance, security and customizable voice models are critical to ensure privacy and trust. As platforms mature, businesses gain the ability to deploy custom voice agents at scale, making Voice AI an essential foundation of next-generation digital interaction.