Business use cases & ROI: when and where voice AI adds value (vs. human agents)

Rather than “AI everywhere,” people want to know which verticals / use cases make sense. Topics entrepreneurs are interested in:

• Appointment scheduling, lead qualification, outbound sales & follow-ups
• Customer support for high-volume, low-complexity requests
• Collections, reminders, payment calls
• Multilingual / after-hours support
• Cost savings and break-even analysis (e.g. AI reducing staffing costs)
• Risks: customer dissatisfaction, failed calls, escalations to humans

And what topics you find interesting and up to date for discussion?